ISO 9001

What is quality management system according to ISO 9001?

If organizations should be competitive and should keep good economic performance, they have to use even more efficient and effective systems for quality assurance. These systems shall lead to continuous quality improvement and increasing satisfaction of customers and other interested parties (employees, owners, subcontractors, company etc.).
Requirements of individual customers are often compiled in so called „specifications“, these specifications do not guarantee and cannot guarantee continuous fulfilment of customer requirements, if failures occur in organization system of product supply and support.
regarding product or service. In this way the international standards ISO, which specify fields (activities) that quality systems should include, were executed. ISO (International Standard Organization) is a worldwide federation of national standard bodies (members of ISO). The Czech Republic adopted this international standard as national standard (ČSN), in the same way as ES adopted it and published as EN. Its liability results from this act.

Scope of quality management system?

Project of quality management system realization shall aim at the area of quality control in all reproduction process (in all quality section), quality economics, safety and product guarantee. It shall include training on all levels of employees of the organization and shall respect all quality system requirements within the frame of ISO 9001 according to the company needs.

Benefit?

• Achievement of compliance regarding quality assurance of the submitter with ISO 9001 standard requirements and relating standards as well as customer requirements
• Fulfilment of the Act on Public Contracts
• Improvement of process performance
• Improvement of the firm competitive advantage
• Development of the mutual confidence between a firm and a client
• Increase of company price and image

Main stages of the project

A. INFORMATIVE WORSHOP (for top management and work team)

• Introduction to quality
• What to expect from QAS in company routine
• Influence of QAS on the company economics
• contents, principles and structure of ISO 9001standard requirements
• role of top management for project realization
• Product guarantee

Extent: 1/2 day, with small firms is part of initial analysis

B. INITIAL ANALYSIS

• general quality system review within an organization
• data report based on the analysis of quality assurance within an organization, recommendation to take necessary actions in order to achieve conformance with relevant standard requirements
• specification of main non-conformities (deviations) between the existing QAS and standard ISO 9001 requirements
• preparation of QAS plan for the period till certification level is reached (based on the completed analysis)

Extent: 2 - 4 days (depending on the size and place of company to be reviewed) (+1 day for preparation of report and QAS implementation plan in the office of Quality Centrum, s.r.o.)

C. CONSULTATION STAGE

• creation of documents describing functional QAS and consequent implementation into practice,
• definition of quality policy and aims
• internal audits of quality system
• professional help with realization of corrective actions
• specification of preventive actions recommendations
• methodical help with QAS management review
• methodical help with quality system improvement

This scope assumes task realization assigned by the consultant that is documented by a time sheet regarding the consultancy performance.
Scope: depending on the customer requirements in the course of the given period (recommended consultation frequency is 3x - 4x a month)

D. TRAINING OF NTERNAL AUDITORS

Upon successful completion of the training, auditors will receive a personal certification.

• purpose of internal audits
• requirements regarding internal auditor
• ISO 19011:2002 requirements
• ISO 9001 requirements
• Methodology of internal audits (preparation, course of audit and evaluation)
• test

Extent: 2 days

E. CREATION AND PREPARATION OF DOCUMENTATION

Scope: in the extent of documentation needed for quality system realization and subsequent actions

Price and invoicing:
(for item C of this offer) General price is set for counselling, consultations and professional help:

• One hour of performance: in the extent of CZK 800,-- to CZK 900,-- + 19 % VAT
• Travel expenses: according to the valid QC regulations
• Per diem allowance and travel time are not charged

Reimbursement method:

• Introductory lecture and initial analysis - invoicing after work performed by the auditor.
• For item C of this offer invoicing after assumption of contractual obligations within 7 days, always for the past month of consultations.
• Term of payment: 14 days.
• Agreed performance (time sheet) shall be attached to the tax document. A representative appointed by the auditor shall take care of the document administration.

Assumption of performance:

• Performance of contractual obligations shall be assumed by the principal in writing on auditor consulting sheet (time sheet).

Auditor’s responsibility:

• Auditor shall provide for the preparation of quality system and required documentation so that it conforms in all parts and in full extent to quality system certification requirements according to standards ISO 9001.
• Auditor appoints a representative that shall accompany the project from the beginning to the end.
• Auditor is responsible for the quality of all services provided.